Have questions? Here you’ll find the most important answers about orders, shipping, and our products.
How long does shipping take?
Because we produce on demand, meaning only after your order is placed, delivery may take a little longer than with in-stock items. Orders are usually delivered within 4–6 business days, depending on the destination country and local delivery services.
How much does shipping cost?
Free shipping on every order — no minimum required.
How are your products made?
Our mugs are produced on demand, which means we do not keep stock inventory. Each mug is printed individually for you, helping reduce waste and use resources more responsibly.
Can I return my order?
Yes. You can return your order within 14 days as long as it is unused and in its original packaging. You can find all details on our Returns page.
I didn’t receive an order confirmation. What should I do?
Please check your spam folder first. If you still can’t find anything, contact us through the contact form and we’ll be happy to look into it for you.
Are the mugs dishwasher safe?
Yes. Our mugs are both dishwasher safe and microwave safe.
Do you ship internationally?
Yes, we currently ship to Germany, Austria, and the USA.
More countries are already planned, so feel free to sign up for our newsletter to get updates.